Applying SSP, governance, and operations
We have to set up governance, which has to follow the development of networked care from case management to directed care. Here, we will see what has to be set up for each type of networked care:
- Case management starts, for example, with insurance companies having a role in kickstarting virtual or ad hoc networks and making sure communication is clear between the care providers and that coordination for case management is defined. Case management can be enabled to be self-management or management by the next of kin, a case manager from the municipality, or one of the healthcare providers. The governance is embedded in service levels specified in the contract and certifications from an independent body. For IT operations, we refer to the TECOM model for the availability of digital equipment. We can call this Ops “light.” The direct per-user cost of the platform is included in the reimbursement tariffs.
- For stepped care...