Applying OODA to transformation – an exercise
We ended the previous chapter with our example of a care provider deciding to set up a transformation program. Just launching another project does not solve their experienced dilemmas. This urgency calls for a transformation. We learned how to do that by setting up a task force with the appropriate disciplines, including systems engineers and community builders, along with the care workers.
The main task is to create a common understanding between the disciplines. A common understanding can be created with shared mental models. One is that transformation is done tread by tread along the TiSH staircase and its building blocks. The other is a patient-obsessive approach. We must make sure that the moments of truth in the interactions within the patient’s ecosystem are the key activities, which we learned to define with the Journey Interaction Matrix (JIM).
In Chapter 7, Creating New Platforms with OODA, we introduced the...