Psychological safety
One of the key pillars of SRE is to accept failure as normal. This implies that failures are imminent, but the key is to learn from the failures and ensure that the same mistake is not repeated the next time. As a result, SRE promotes open communication within teams and between members of the team and its leaders to ensure that a failure is evaluated objectively from a process standpoint and not from an individual standpoint. The core idea is to provide a sense of psychological safety, which is extremely important to implement the practice of Blameless Postmortems.
SRE defines psychological safety as the belief that a manager or an individual contributor will not be singled out, humiliated, ridiculed or punished for the following:
- Committing a mistake that could result in a potential incident or a problem
- Bringing up a concern related to a decision with respect to design, implementation, or process that could later have adverse impacts
- Asking...