Evolution of Data Fluent Cultures

Building a data fluent culture takes time. It is a journey. We’ve worked with many companies who are committed to the process of putting data at the center of their organizational conversations. But it is rare to find an organization that has had success in all the areas described in this chapter.

In one case, we engaged with an innovative healthcare company that helps reduce the cost of employee healthcare. Its customer service-based model is a new approach in the industry. From the CEO on down, it has a deep commitment to using data to improve its processes and prove its value to customers. However, its business model did not have an established measurement approach and key metrics were elusive. As a result, the company tracks a myriad of metrics and continues to search for a shared understanding of what is the right data to focus on. This organization doesn’t lack for commitment in its pursuit of data fluency, but needs to continue to...