The BSC information dashboards helps us monitor the success or failure of the company's initiatives to reach its objectives and we define this success by creating a target for each measurement. In the dashboard, we've added a series of alerts in the form of dots that only appear when the measurement is below target. For simplicity, we've defined all the targets to be ten percent YOY growth.
Tip
The dots are created using chr(9679).
You can get Unicode geometric shapes at http://www.alanwood.net/unicode/geometric_shapes.html.
Along with reaching our targets, we also should analyze the effect on the sales process using statistical process control. Like all measures, monthly sales naturally fluctuates beyond our control. Therefore, how do we differentiate between variations that are natural and those that are caused by a change in the sales process?
In his book, Understanding Variation: The Key to Managing Chaos, Donald Wheeler recommends using the XmR chart. The...