In your project team, you have a change leader. This person, as we have described in Chapter 5, Building a Winning Team, will act as your internal project team coach and also drive the entire change management program in your business. If the impact or span of the change is big, that is, if it crosses over multiple departments and involves hundreds of people, it will take more than a year to realize the benefits; we recommend that you create some stakeholder groups to make the change management more effective and pervasive.
We recommend that you do not create more than three such groups—a project group, work group, and review group.
This is your core project team comprising the various profiles we discussed in Chapter 5, Building a Winning Team. This team is primarily responsible for achieving the project objectives but should hand over the sustenance responsibilities to the work group.