Let's quickly package our findings and learnings as a solution for John's team. We'll have a quick recap for the entire problem solving journey for the detergent quality use case.
It all started when the manufacturing plant for a giant consumer goods company located in Pune, India faced heavy losses in business due to frequent bad quality detergent being manufactured. John, the operational head, reached out to us to check whether we could help him find out the reasons for the bad quality detergent manufactured. We used the art of problem solving and studied in detail the dynamics of the problem. We spent quality time understanding the problem and then defined the problem using a very famous industry artefact, SCQ.
After defining the problem, we brainstormed on the different factors and designed various hypotheses that could help us in solving the problem. We designed the high-level yet exhaustive solution/blueprint for the problem using a structured framework...