To define the business problem, we'll use the SCQ framework that we used in Chapter 2, Studying the IoT Problem Universe and Designing a Use Case. It will help us clearly define the current situation, complications, and key question. After defining the problem, we'll research, ideate, and brainstorm to design the approach for the problem.
With the SCQ, we have clearly defined the problem by detailing the situation, complications, and questions that need answers along with the 'resolution'.
To design the approach in more detail, we will need to research and ideate a lot of things related to the domain. Moreover, we will need access to an SME who can provide us with insights about how the internal system works in a location where the infrastructure is deployed.