In this chapter, we touched base on the final stage of the problem solving journey-prescriptive analytics. We borrowed a hypothetical use case from the customer experience team of a telecom industry. To solve the problem, we leveraged the layered approach in problem solving and quickly traversed through the descriptive, inquisitive, and predictive path. You then learned about prescriptive analytics and saw how it can be leveraged to enhance the outcome and answer the questions: So what, now what?

To learn the decision making process in decision science, we studied how the problems iterate in reality and how we can solve them better by revisiting the DDH and HDH matrix in our problem solving framework. We further studied how problems are interconnected in nature and how the evolution of a problem can be studied, captured, and proactively solved in a structured way by designing the problem universe and connecting the dots to make more sense of the problem. Finally, we studied how to...