Book Image

Learning Salesforce Einstein

Book Image

Learning Salesforce Einstein

Overview of this book

Dreamforce 16 brought forth the latest addition to the Salesforce platform: an AI tool named Einstein. Einstein promises to provide users of all Salesforce applications with a powerful platform to help them gain deep insights into the data they work on. This book will introduce you to Einstein and help you integrate it into your respective business applications based on the Salesforce platform. We start off with an introduction to AI, then move on to look at how AI can make your CRM and apps smarter. Next, we discuss various out-of-the-box components added to sales, service, marketing, and community clouds from Salesforce to add Artificial Intelligence capabilities. Further on, we teach you how to use Heroku, PredictionIO, and the Force platform, along with Einstein, to build smarter apps. The core chapters focus on developer content and introduce PredictionIO and Salesforce Einstein Vision Services. We explore Einstein Predictive Vision Services, along with analytics cloud, the Einstein Data Discovery product, and IOT core concepts. Throughout the book, we also focus on how Einstein can be integrated into CRM and various clouds such as sales, services, marketing, and communities. By the end of the book, you will be able to embrace and leverage the power of Einstein, incorporating its functions to gain more knowledge. Salesforce developers will be introduced to the world of AI, while data scientists will gain insights into Salesforce’s various cloud offerings and how they can use Einstein’s capabilities and enhance applications.
Table of Contents (10 chapters)

Summary

For any AI-based system to be efficient, it requires quality historical data in large volumes. This chapter covered the fundamentals of measuring the accuracy of various Einstein offerings. This also brings us to the end of the book. We have equipped ourselves with the fundamentals on which we can expand and build. A few years from now, it will be interesting to see the components that will be added by Salesforce to make applications on the Salesforce platform smarter and more intelligent. This book is just a step into the world of Artificial Intelligence with Salesforce data. As a Salesforce developer, it is time to invest in skills with technology such as PredictionIO, Spark ML, Apache Kafka, Scala, and machine learning fundamentals in order to stay up-to-date .