Book Image

The Applied AI and Natural Language Processing Workshop

By : Krishna Sankar, Jeffrey Jackovich, Ruze Richards
Book Image

The Applied AI and Natural Language Processing Workshop

By: Krishna Sankar, Jeffrey Jackovich, Ruze Richards

Overview of this book

Are you fascinated with applications like Alexa and Siri and how they accurately process information within seconds before returning accurate results? Are you looking for a practical guide that will teach you how to build intelligent applications that can revolutionize the world of artificial intelligence? The Applied AI and NLP Workshop will take you on a practical journey where you will learn how to build artificial intelligence (AI) and natural language processing (NLP) applications with Amazon Web services (AWS). Starting with an introduction to AI and machine learning, this book will explain how Amazon S3, or Amazon Simple Storage Service, works. You’ll then integrate AI with AWS to build serverless services and use Amazon’s NLP service Comprehend to perform text analysis on a document. As you advance, the book will help you get to grips with topic modeling to extract and analyze common themes on a set of documents with unknown topics. You’ll also work with Amazon Lex to create and customize a chatbot for task automation and use Amazon Rekognition for detecting objects, scenes, and text in images. By the end of The Applied AI and NLP Workshop, you’ll be equipped with the knowledge and skills needed to build scalable intelligent applications with AWS.
Table of Contents (8 chapters)
Preface

Talking to Your Chatbot through a Call Center Using Amazon Connect

Using Amazon Connect, we can create a call center application that will allow us to connect to the chatbot that we built in the preceding Chapter 4, Conversational Artificial Intelligence (MarketNanny), using voice commands rather than a textbox.

To create an Amazon Connect call center, you need to make an Amazon Connect instance. Each example contains the majority of the assets and settings identified with your call center instance. You can oversee the settings for your scenario from the Amazon Connect support page.

You can make various instances; however, each example is limited to solely inside the AWS area in which it has been created. The settings, clients, measurements, and details are not shared across Amazon Connect instances.

Note

It is mandatory to have an AWS account. Amazon Lex services can be accessed through the Console page.

Exercise 5.01: Creating a Personal Call Center

In this...