Book Image

Practical Guide to Azure Cognitive Services

By : Chris Seferlis, Christopher Nellis, Andy Roberts
Book Image

Practical Guide to Azure Cognitive Services

By: Chris Seferlis, Christopher Nellis, Andy Roberts

Overview of this book

Azure Cognitive Services and OpenAI are a set of pre-built artificial intelligence (AI) solution APIs that can be leveraged from existing applications, allowing customers to take advantage of Microsoft’s award-winning Vision, Speech, Text, Decision, and GPT-4 AI capabilities. With Practical Guide to Azure Cognitive Services, you’ll work through industry-specific examples of implementations to get a head-start in your production journey. You’ll begin with an overview of the categorization of Azure Cognitive Services and the benefits of embracing AI solutions for practical business applications. After that, you’ll explore the benefits of using Azure Cognitive Services to optimize efficiency and improve predictive capabilities. Then, you’ll learn how to leverage Vision capabilities for quality control, Form Recognizer to streamline supply chain nuances, language understanding to improve customer service, and Cognitive Search for next-generation knowledge-mining solutions. By the end of this book, you’ll be able to implement various Cognitive Services solutions that will help you enhance efficiency, reduce costs, and improve the customer experience at your organization. You’ll also be well equipped to automate mundane tasks by reaping the full potential of OpenAI.
Table of Contents (22 chapters)
1
Part 1: Ocean Smart – an AI Success Story
5
Part 2: Deploying Next-Generation Knowledge Mining Solutions with Azure Cognitive Search
10
Part 3: Other Cognitive Services That Will Help Your Company Optimize Operations

Improving Customer Experience with Speech to Text

When a customer calls the Ocean Smart customer service line, they are anticipating a friendly and helpful associate who will solve their current challenge. With years of exceptional service and quality being provided to customers, this is the expectation that has been built. However, with massive growth and global expansion, monitoring this quality is not as easy as it once was. Ocean Smart hoped that AI could help provide a solution and a way to track the quality of the customer service that was being provided.

A great customer experience is becoming more and more critical for successful businesses in this climate of on-demand everything. If a person has a not-so-great experience with a company, they’re sure to let the world know as quickly as possible using as many social media outlets as possible. Because of this, Ocean Smart wanted a better system for improving how customer calls were handled and wanted to set a precedent...