Book Image

Practical Guide to Azure Cognitive Services

By : Chris Seferlis, Christopher Nellis, Andy Roberts
Book Image

Practical Guide to Azure Cognitive Services

By: Chris Seferlis, Christopher Nellis, Andy Roberts

Overview of this book

Azure Cognitive Services and OpenAI are a set of pre-built artificial intelligence (AI) solution APIs that can be leveraged from existing applications, allowing customers to take advantage of Microsoft’s award-winning Vision, Speech, Text, Decision, and GPT-4 AI capabilities. With Practical Guide to Azure Cognitive Services, you’ll work through industry-specific examples of implementations to get a head-start in your production journey. You’ll begin with an overview of the categorization of Azure Cognitive Services and the benefits of embracing AI solutions for practical business applications. After that, you’ll explore the benefits of using Azure Cognitive Services to optimize efficiency and improve predictive capabilities. Then, you’ll learn how to leverage Vision capabilities for quality control, Form Recognizer to streamline supply chain nuances, language understanding to improve customer service, and Cognitive Search for next-generation knowledge-mining solutions. By the end of this book, you’ll be able to implement various Cognitive Services solutions that will help you enhance efficiency, reduce costs, and improve the customer experience at your organization. You’ll also be well equipped to automate mundane tasks by reaping the full potential of OpenAI.
Table of Contents (22 chapters)
Part 1: Ocean Smart – an AI Success Story
Part 2: Deploying Next-Generation Knowledge Mining Solutions with Azure Cognitive Search
Part 3: Other Cognitive Services That Will Help Your Company Optimize Operations

Using a chat bot for enhanced customer service

In the past, various organizations prided themselves on providing the utmost satisfaction possible when talking about customer service for their products or services. Of course, the old adage “the customer is always right” came into play for some of these organizations, but whether they make the investments necessary to truly embody that statement is a whole other discussion. You see, the drawback to investments in customer service representatives and all other investments relating to this area is that they don’t have tangible revenue increases that can be directly tied to a good customer experience.

The value provided is often peripheral, and it is difficult to measure exactly how much investment should be made to positively impact revenue without overspending in this area, where the investment becomes wasted. Organizations that don’t put quite as much of an investment in this area intentionally are deciding...