Book Image

Democratizing Artificial Intelligence with UiPath

By : Fanny Ip, Jeremiah Crowley
Book Image

Democratizing Artificial Intelligence with UiPath

By: Fanny Ip, Jeremiah Crowley

Overview of this book

Artificial intelligence (AI) enables enterprises to optimize business processes that are probabilistic, highly variable, and require cognitive abilities with unstructured data. Many believe there is a steep learning curve with AI, however, the goal of our book is to lower the barrier to using AI. This practical guide to AI with UiPath will help RPA developers and tech-savvy business users learn how to incorporate cognitive abilities into business process optimization. With the hands-on approach of this book, you'll quickly be on your way to implementing cognitive automation to solve everyday business problems. Complete with step-by-step explanations of essential concepts, practical examples, and self-assessment questions, this book will help you understand the power of AI and give you an overview of the relevant out-of-the-box models. You’ll learn about cognitive AI in the context of RPA, the basics of machine learning, and how to apply cognitive automation within the development lifecycle. You’ll then put your skills to test by building three use cases with UiPath Document Understanding, UiPath AI Center, and Druid. By the end of this AI book, you'll be able to build UiPath automations with the cognitive capabilities of intelligent document processing, machine learning, and chatbots, while understanding the development lifecycle.
Table of Contents (16 chapters)
1
Section 1: The Basics
5
Section 2: The Development Life Cycle with AI Center and Document Understanding
10
Section 3: Building with UiPath Document Understanding, AI Center, and Druid

Understanding the current state of the use case

Before we venture into designing and building a use case, we need to understand the current state of the opportunity. With an increase in hiring in Company ABC has come an influx of service requests to the information technology (IT) team. Some of these service requests are simple requests that can be resolved with little human interaction, such as the following:

  • Resetting passwords
  • Upgrading colleagues' video conferencing software to the professional version

With the increased hiring of Company ABC, a lot of the support representative's time is spent resolving quick, simple requests. To increase the capacity of the support team, the IT team has been asked to automate these two requests.

Given that the tasks of resetting passwords and upgrading application licenses are straightforward, we can see that this automation opportunity has the following characteristics:

  • Repetitive in nature: Support...