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  • Book Overview & Buying Azure OpenAI Essentials
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Azure OpenAI Essentials

Azure OpenAI Essentials

By : Amit Mukherjee, Adithya Saladi
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Azure OpenAI Essentials

Azure OpenAI Essentials

By: Amit Mukherjee, Adithya Saladi

Overview of this book

Find out what makes Azure OpenAI a robust platform for building AI-driven solutions that can transform how businesses operate. Written by seasoned experts from Microsoft, this book will guide you in understanding Azure OpenAI from fundamentals through to advanced concepts and best practices. The book begins with an introduction to large language models (LLMs) and the Azure OpenAI Service, detailing how to access, use, and optimize its models. You'll learn how to design and implement AI-driven solutions, such as question-answering systems, contact center analytics, and GPT-powered search applications. Additionally, the chapters walk you through advanced concepts, including embeddings, fine-tuning models, prompt engineering, and building custom AI applications using LangChain and Semantic Kernel. You'll explore real-world use cases such as QnA systems, document summarizers, and SQLGPT for database querying, as well as gain insights into securing and operationalizing these solutions in enterprises. By the end of this book, you'll be ready to design, develop, and deploy scalable AI solutions, ensuring business success through intelligent automation and data-driven insights.
Table of Contents (19 chapters)
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Part 1: Foundations of Generative AI and Azure OpenAI
5
Part 2: Practical Applications of Azure OpenAI: Real-World Use Cases
13
Part 3: Mastering Governance, Operations, and AI Optimization with Azure OpenAI

Building a Contact Center Analytics Solution

In our previous chapter, we addressed the challenge of managing scattered information across multiple documents. We explored how Azure OpenAI simplifies the process of finding relevant content by setting up tools in the Azure portal and utilizing Python code to organize documents into a searchable format. With Azure OpenAI’s assistance, we efficiently tackled specific challenges, transforming chaos into order and streamlining content search.

In this chapter, we’re delving into the construction of a contact center analytics solution. We’ll outline the challenges, technical needs, and design essentials for this endeavor. Our aim is to showcase the integration of Azure OpenAI and Azure Communication Services to build an advanced analytics platform. By mastering these concepts, you will learn how to enhance contact center operations and utilize AI and communication tech efficiently.

Specifically, in this chapter,...

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