The global market size of Enterprise Resource Planning (ERP) software is expected to reach around USD 70 billion over the next 5 years. Over the past few years in the last decade, leading companies in the ERP software market, such as SAP and Oracle, have consistently pushed for the use of cloud and other emerging technologies. Several pilots were also launched in the interest of reducing costs and increasing overall productivity on the floor across various solution spaces, including Customer Relationship Management (CRM) and Supply Chain Management (SCM). There are a few niche use cases that could leverage the best of AI and blockchain technologies, along with other peripheral technologies, such as decentralized data management and Decentralized ID (DID) management.
Let's now explore some of the use cases that could enhance current enterprise software with blockchain and AI technologies.
When it comes to customer service...