Book Image

CCBA® and CBAP® Certifications Study Guide

By : Esta Lessing
Book Image

CCBA® and CBAP® Certifications Study Guide

By: Esta Lessing

Overview of this book

Certified Business Analysis Professional (CBAP®) is a certification from the International Institute of Business Analysis (IIBA®) for professionals with extensive experience in business analysis. The CCBA® and CBAP® validates your proficiency in various aspects of business analysis and your ability to tackle challenging projects, work effectively with stakeholders, and identify and deliver business value. You’ll start by learning about the benefits of CCBA® and CBAP® certifications for your career progression before focussing on the six core knowledge areas explained thoroughly in each chapter. These include topics such as business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis, and design definition as well as solution evaluation. The book includes the essential underlying competencies and techniques to ensure a complete understanding of the BABOK® v3 guide content. Each chapter delves into the essential concepts and business analysis task considerations utilizing practical examples. Finally, you’ll assess your knowledge through mock exam questions based on real-world case studies. By the end of this book, you’ll have gained the business analysis skills needed to prepare for the certification exams and to advance in your career.
Table of Contents (19 chapters)
16
Mock Exam Questions: Theory

Communication skills

Let's start by considering a basic definition of what communication skills are:

"Communication is the act of a sender conveying information to a receiver in a method that delivers the meaning the sender intended."

Being able to communicate effectively as a business analyst is of vital importance and a clear success measure is having a truly consistent and agreed-upon understanding of the requirements. To be an effective communicator requires a business analyst to be an active listener, being able to adapt their communication styles to suit stakeholder audiences and have an understanding of tone, body language, and context when attaching meaning to words.

There are a number of specific core competencies identified as part of the communication skills category. These include the following:

  • Verbal communication
  • Non-verbal communication
  • Written...