Somewhat related to the creation of a BICC or BICoE is the need to choose the right team to lead your internal business intelligence initiative. What often happens is organizations take purely technical people and put them on business intelligence.

In reality, business intelligence is more than just technical. You absolutely need technical skills to be an effective member of a business intelligence team, but you also need a business aptitude and a personality that works well in front of others. The best members of a business intelligence team will be able to walk the thin line between the technology groups and the business groups. What often happens in any organization is that business groups do not really understand all of the effort and energy that goes into keeping technology running. You will see business managers asking for information that simply is not available in the data or that is very difficult to get to within the data. Similarly, technology...