In Chapter 3, Rollout Products and Services with Moodle, we looked at using Moodle to help build product knowledge among staff. Outcomes can be used to help map the product knowledge of your staff as it is acquired. To do this, you will need to think about what Outcomes you are looking to map in each learning area. Some professions have gone through extensive processes and research to help define a set of competencies which can be applied to their industry.
However, when it comes to products rather than skills you do need to think about the definition and come up with a set of Outcomes that you want people to be able to do after the training. These may be different for each profession and role, and often can go down to great detail. However, you do need to consider what level of detail is practical for training and assessment.
After product training, you may want someone to be able to:
Describe the product
Explain what the product can be used...