Gathering information is an important step in conducting a business solution implementation — especially in order to understand the customer's current environment. Information is the first step in generating the knowledge required to make informed decisions. However, information alone does not guarantee that knowledge is created quickly. It is important that we enrich and relate the information that facilitates accelerated knowledge generation. Knowledge will drive the key decisions that the project team needs to make during the implementation.
A critical discipline necessary for an implementation is knowledge management. At a very high level, knowledge management is about managing the intellectual capital that helps an organization or team to make decisions. And it is fair to say that there are plenty of decisions to be made during a business solution implementation. Therefore, it makes sense that we understand how to leverage the lessons of knowledge management in order to assist...