To maximize the value and speed of your implementation partner, the customer needs to adopt a common framework that supports effective communication and alignment. Let's take a look at the following illustration:
First, we need to understand that the customer and the implementation partner are coming from different perspectives. Both parties have strengths and weaknesses. The customer best understands their existing business model and the underlying success drivers. The implementation partner understands the packaged software and has years of experience in implementing the packaged software. Alignment is achieved only when a common understanding of the business model and the packaged software is shared by both the customer and the implementation partner. When this alignment occurs, there is effective communication and faster decision making. The faster one can make decisions, the faster one can implement. Faster implementation means more effective use of the implementation...