Every implementation of packaged business software is a unique experience for both the customer and the implementation partner. The implementation partner may be able to draw from similar implementation experiences; however, this alone will not enable the implementation partner to provide the best possible advice and guidance to the customer. Customers should make a disciplined, strategic investment in their implementation partner to foster a trusted, collaborative relationship. Implementation partners should provide the guidance and best practices that will enable customers to maximize the value from their packaged software.
Knowledge transfer is the key value an that implementation partner can provide to customers — more than any staff augmentation services that they could provide. However, it is important to note that any implementation partner cannot provide true knowledge to a customer until the implementation partner has a competent appreciation of the customer's business model...