I do not claim to be a business process management scholar, but allow me to set up some basic premises that we can use as a foundation for our discussion. Broadly, there are three levels of maturity for a business process:
Maturity Level |
Description |
---|---|
Initial |
The business process can support an execution level where a limited competency can be supported. Key characteristics include inconsistent business activities across different localities, incomplete business process documentation, high error rate, silo technology, and high process costs. Knowledge management is informal at best. |
Best Practices |
The business process can support an execution level where industry best practices are supported. Key characteristics include a consistent business process model for core activities, competent business process documentation and internal controls, acceptable error rate, integrated technology, and efficient business process costs. Knowledge management... |