Book Image

IBM Lotus Sametime 8 Essentials: A User's Guide

Book Image

IBM Lotus Sametime 8 Essentials: A User's Guide

Overview of this book

IBM Lotus Sametime software allows you to collaborate and communicate with others in real time. By using Sametime, you can communicate with your peers and teammates with the Sametime Connect client, embedded Sametime integration with Lotus Notes or Microsoft Outlook e-mail, or on mobile devices like a Blackberry. You will be able to connect to your colleagues via text, voice, video, or by setting up an online meeting with colleagues in several sites or countries getting the information you need to do your job and make better and faster decisions.This user guide enables you, no matter what your skill level, to develop and increase your knowledge of Sametime and how to use each feature from start to finish. It shows how you can effectively collaborate with your colleagues and teammates both in your organization and outside your organization by using the features of Sametime. It's practical, and most of all, fun!This book takes you from the basics of Sametime through to the most advanced features with a focus on real work-related situations along with plenty of screen prints to guide you. You'll learn everything from how to conduct a quick chat to conducting an online meeting. Or perhaps you want to learn how to take advantage of Sametime's telephony features or set up an online poll? The book starts by teaching you how to install Sametime and set up a contact list of people with whom you interact. Next, you learn how the chat feature of Sametime works, from using basic text to sharing screen-capture images. You learn how to use Sametime both within an organization and with other external instant messaging services like AOL, Yahoo, and Google. However, Sametime isn't restricted to just the Sametime client. You learn how to use Sametime from a web browser as well as from a mobile device. Meeting rooms with screen sharing, whiteboarding, audio, and video features are covered, as well as how Sametime integrates into an organization's phone system so that you can have a single place to go for all your communication and collaboration needs. Learn how Sametime advanced features like persistent chats and broadcast communities can help your project teams stay organized. And finally learn about Sametime 8.5 and 8.5.1.

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IBM Lotus Sametime 8 Essentials: A User's Guide
Sep, 2010 | 284 pages
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Table of Contents (21 chapters)
IBM Lotus Sametime 8 Essentials
IBM Lotus Sametime 8 Essentials
Credits
Credits
About the Authors
About the Authors
Acknowledgement
Acknowledgement
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
At the Starting Line: Know Your Sametime Client
At the Starting Line: Know Your Sametime Client
What's all the fuss about instant messaging?
Why use Sametime?
Types of Sametime clients
The Sametime system offerings
Summary
2
Getting Connected: Configuring and Using Sametime for Lotus Notes
Getting Connected: Configuring and Using Sametime for Lotus Notes
So exactly what is the "embedded" Sametime client?
Getting connected to Sametime
Starting Sametime with single sign-on
Making Sametime work the best way for you
Adding a contact
What is Sametime "status"?
Starting a chat with a contact
Summary
3
Getting Connected: Configuring and Using Sametime Connect
Getting Connected: Configuring and Using Sametime Connect
Installing Sametime Connect on Windows
Installing Sametime Connect on a Macintosh
Installing Sametime Connect on Linux
Setting up the connection to the Sametime server
Setting up user preferences
Installing Sametime Connect add-ons
Upgrading Your Sametime Connect client
Summary
4
Managing Your Connections: Making the most of your Sametime Contacts
Managing Your Connections: Making the most of your Sametime Contacts
Managing your contacts
Contact list and "type ahead"
Understanding different directory types
Contact nicknames
Managing contacts with contact groups
Contact lists and business card information
Managing your online presence
Group chatting
Summary
5
Power Chatting: Making the most of Sametime Instant Messaging
Power Chatting: Making the most of Sametime Instant Messaging
Spice up your text communication
Uploading and displaying files, graphics, and web links
Explain yourself with the screen capture tool
Get emotional with emoticons
Audio/video services
Integrating Sametime with Microsoft Office, Microsoft Outlook, and Microsoft SharePoint
Summary
6
Spread the Word: Connecting to other Messaging Communities
Spread the Word: Connecting to other Messaging Communities
Connect to your local Sametime community
Connecting to external Sametime communities
Connecting to other instant messaging users: AOL, Google, and Yahoo
Directory types: Domino versus LDAP
Summary
7
iNotes and Sametime—Chatting from the Web
iNotes and Sametime—Chatting from the Web
Using Sametime in iNotes
Enable instant messaging
Chatting from iNotes
Displaying Sametime contacts in the sidebar
Adding and managing contacts
Set and edit your status message
Help! I need somebody!
Summary
8
Going Mobile—Installing and Using the Sametime Mobile Client
Going Mobile—Installing and Using the Sametime Mobile Client
Supported devices for Sametime Mobile
Packaging the Sametime Mobile client for download
Downloading and installing Sametime Mobile
Using the Sametime Mobile client
Adjusting Sametime Mobile client preferences
Managing and chatting with Sametime Mobile contacts
Securing Sametime Mobile
Getting help with Sametime Mobile
Summary
9
Meeting Basics—Using Sametime to Create Virtual Meeting Spaces
Meeting Basics—Using Sametime to Create Virtual Meeting Spaces
What is Sametime Meeting Center?
Browser requirements for Sametime meetings
Getting started in Sametime Meeting Center
Creating a new online meeting
Breakout meeting sessions
Chairing a meeting
Participating in a meeting
Leaving or ending a meeting
Need help?
Summary
10
Meeting Beyond the Conference Room—Using Additional Sametime Meeting Features
Meeting Beyond the Conference Room—Using Additional Sametime Meeting Features
Screen sharing
Whiteboarding
Communicating with voice, video, and audio
Saving and using meeting materials
Best practices for online meetings
Need help in the meeting center?
Summary
11
Take Your Instant Messaging to the Next Level—Sametime Advanced
Take Your Instant Messaging to the Next Level—Sametime Advanced
Getting started with chat rooms
Managing broadcast communities
Using instant share
Sametime geographic locations
When you need help
Summary
12
Speak Up—Taking Advantage of Sametime Unified Telephony
Speak Up—Taking Advantage of Sametime Unified Telephony
What is Sametime Unified Telephony (SUT)?
Using Sametime Unified Telephony features
Getting help
Summary
Sametime 8.5 and 8.5.1 New Features
Sametime 8.5 and 8.5.1 New Features
New features in Sametime 8.5
Sametime 8.5 meetings
iPhone and Sametime 8.5
Summary
Using Sametime in Chat-Enabled Applications
Using Sametime in Chat-Enabled Applications
Lotus Quickr
Sametime and Lotus Connections
Sametime and custom applications
Sametime and Microsoft products
Summary
Additional Sametime Resources
Additional Sametime Resources
Sametime basics
Sametime client feature how-to's
Sametime Advanced
Sametime Unified Telephony
Sametime 8.5 information
Miscellaneous Sametime information
The "Official" Sametime song

The Sametime system offerings

Why use one Sametime client versus another? The availability of Sametime clients and features may depend on how your computer is configured and which version of the Sametime server is in use at your company. There are a number of features that you may or may not have available based on the level of Sametime software installed in your workplace. There are four levels of Sametime available: Entry, Standard, Advanced, and Unified Telephony. Each subsequent level adds features to the previous level and determines what options you will have at your disposal.

Sametime Entry—Sametime Entry is the "get your feet wet" version of Sametime. As its name suggests, it provides a basic set of options which include instant messaging, online awareness, file sharing, geographic information, screen capture, and Microsoft product integration.

Sametime Standard—Sametime Standard builds on the Sametime Entry features to include web conferencing with video and/or audio, as well as instant screen sharing; Voice over IP (VoIP) chat for those installations on a VoIP network, support for Sametime Mobile, and integration with public IM systems like AOL, Google, and Yahoo through the Sametime Gateway system. Some integrated telephony voice options are available with third party vendor support like "click to call" and call management.

Sametime Advanced—Sametime Advanced is the next tier. It includes all the features of Sametime Entry and Sametime Standard plus expanded chat and web conference functions. Sametime Advanced offers chat room service, broadcast chat messages, and screen sharing from within a web conference.

Sametime Unified Telephony—Sametime Unified Telephony adds "unified communication" functionality. Many organizations are seeking to integrate chat, e-mail, and office applications, with what has typically been only phone-based functionality like voice mail, call routing, and caller presence. Sametime Unified Telephony adds those features to the Sametime product set.

Feature

Sametime Entry

Sametime Standard

Sametime Advanced

Sametime Unified Telephony

Feature

Sametime Entry

Sametime Standard

Sametime Advanced

Sametime Unified Telephony

Feature

Sametime Entry

Sametime Standard

Sametime Advanced

Sametime Unified Telephony

Feature

Sametime Entry

Sametime Standard

Sametime Advanced

Sametime Unified Telephony

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