Book Image

IBM Sametime 8.5.2 Administration Guide

Book Image

IBM Sametime 8.5.2 Administration Guide

Overview of this book

Sametime 8.5.2 delivers a state-of-the-art enterprise-ready instant messaging and meeting service. This Administrator's Guide navigates through the range of Sametime server components and features, providing you with the essential information required to install, administer and troubleshoot your Sametime 8.5.2 environment.The IBM Sametime 8.5.2 Administration Guide cuts through the complexity of architecting, installing, and administering all the moving parts of the latest version of Sametime. With this book, you will be able to make the necessary decisions when it comes to choosing which server components you need and how to install them to get the most performance and maintainability from the software. Starting with an overview of Sametime 8.5.2, you will then dive into each server component. You learn what each one does, why it might be needed in your environment, and what you need to have in place to run it. By the end, you’ll have Sametime running and configured properly for your particular situation.With flexibility comes complexity-- but not with this guide. You’ll learn how different architectures are possible and how to prepare properly for the installation of Sametime. You’ll learn how to install the servers in the right order so that you can maintain and expand your environment in the future. You’ll also find out how best to monitor your Sametime environment for issues, as well as how to effectively troubleshoot those problems so that you can quickly get Sametime running again.The IBM Sametime 8.5.2 Administration Guide is the perfect one-stop resource for learning important installation and configuration details quickly and easily.
Table of Contents (24 chapters)
IBM Sametime 8.5.2 Administration Guide
Credits
Foreword
About the Authors
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
WebSphere Application Server-Related Resources

Troubleshooting Business Cards


As Business Cards are so visible, this feature is usually the first thing people notice if they stop working. Understanding how to find and resolve a Business Card problem is critical to a successful deployment. The Business Cards are managed by the UserInfo servlet and service on the Community Server, so in most cases problems with Business Cards are usually isolated to just the display of Business Cards. Issues with the feature do not tend to impact other services such as chat or meetings, but as with any system issue, especially in large environments, it is prudent to resolve any issues with Business Cards first.

The first thing to consider when troubleshooting a Business Cards issue is that the UserInfo servlet on a server provides the same service to everyone.

  • If no Business Cards are displayed or they appear incomplete or incorrect, it is usually a server-side issue

  • If one user has a problem seeing Business Cards correctly but everyone else on that server...