So far we've talked about managing service catalogues, SLAs, incidents, and problems. However, all processes depend on the underlying assets, and managing these assets is vital for any successful organization. This becomes even more critical for a growing organization where assets are frequently added and the relationships keeps getting more and more intertwined and complex. As we have already seen, having a view on this relationship is also needed for assessing the extent of the impact of any incident.
This chapter starts with the objective and scope of IT assets and configuration management and will help the reader in discovering and managing IT assets. The chapter will also help readers to manage the software and hardware inventory and handle purchase and contractual agreements.
The topics covered in this chapter are:
Purpose, objective, and scope of IT Service Asset and Configuration Management (SACM)
Managing assets via Configuration Management...