A complete course in public speaking is beyond the scope of this document. However, there are a few important points to remember when presenting a software class.
Note
There are many excellent web articles that deal with general presentation skills. For some clear, punchy articles on the subject try the Marketing Professionals web site (www.marketingprofs.com).
First, keep the tone of the class consultative. Instead of assuming the attitude of "I am the instructor and I am teaching these students this material", assume the attitude of "I am a consultant who is teaching my clients to solve this business problem". You’re not teaching a class; you’re leading a work session. This consultative attitude is very effective at winning over your students. It conveys a sense of professionalism and caring about their needs.
Second, don’t be afraid to answer a question with, "I don’t know. I’ll research the answer and get back to you." If possible, find out the answers to questions...