Using a Moodle chat for a sales role play scenario has a few strong benefits. The first is that before people send the message to the chat, they are able to edit it and so can be happy with what they are saying. It's a bit less immediate however, when just learning a product. This can help support that learning process. Secondly the chat sessions can be logged and kept for a long period of time, either just for the trainers' access or for the participants too. This provides people with options to go back through the role-play and analyze what was said and reflect on them after the fact.
We are going to create a chat session in Topic 4. So before we begin, go to the course view page and make sure that editing is turned on.
Scroll down to Topic 4 and click on the Add an activity.
Select Chat from the drop-down menu.
As with all activities and resources, the name field is very important. This is the text that appears on the course view. Type Role-Play: Want to...