Larger installations frequently need the ability to dial multiple telephones. For example, a department in a company might have several users, all of whom are responsible for answering calls to that department. At the same time, they each have their own extension number, so they can individually receive calls. FreeSWITCH has a directory feature that allows users to be grouped together. A user can belong to multiple groups.
Tip
Some PBX systems employ an advanced form of inbound call routing called ACD or Automatic Call Distribution . Call groups are not used for this kind of application. Although it is beyond the scope of this publication, FreeSWITCH users wanting advanced functionality are encouraged to investigate FIFO queues. See http://wiki.freeswitch.org/wiki/Mod_fifo for more information.
Groups are defined in the file conf/directory/default.xml. Open the file and locate the groups node. Notice that there are four groups already defined. They are as follows:
Default—All...