Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
Table of Contents (11 chapters)

Installing Spiceworks


First we need a machine to install Spiceworks on. Overall it is a pretty lightweight application with minimum system requirements as follows:

  • Operating system:

    • Windows 7

    • Windows XP Professional SP2 or later

    • Windows Vista

    • Windows 2003 Server SP1 or later

    • Windows 2008 Server

  • Hardware:

    • 1.5 GHz Pentium 4 Class Processor (Minimum)

    • 2.0 GB RAM (Minimum)

  • A decommissioned server, a spare desktop, or even a virtual machine. As long as it has network connectivity any of these can work as a Spiceworks host.

Note

A Spiceworks install works well in virtual environments. Just spin up a virtual machine, install one of the mentioned operating systems, and you are good to go.

Once our Spiceworks host is ready, we now have to download the install package. Simply open your browser and type:

www.spiceworks.com/packt

The install package is just 60 MB. Navigate to where you want the file to be downloaded to, and then click on Save. Once the Spiceworks package download is complete, double-click on it to start the install process.

Note

IIS does not need to be installed on the Windows machine you are working on because during the install Spiceworks installs its own IIS.

The Spiceworks install is pretty straightforward. It includes installation of all web components, the database, and the infrastructure that makes the app run. The first screen you will see gives you the option of what port you want to run Spiceworks on (default is port 80). If you already have any kind of web server running on the machine which you are installing Spiceworks on, this will give you the opportunity to configure it so you do not have any conflicts.

Once you have set the port, click on Next. Terms and Conditions follow the port assignment window. Read the terms and conditions if you wish to, click on the Accept radio button, and click on Next. The next window you will see gives you the option to change Destination Folder for the install. Initially, Spiceworks needed around 120 MB for the install. This does include a blank database that it will use to store all help desk tickets, network inventory, and reports. Expect this to grow as you use Spiceworks, although not exponentially. If you initially have 1 GB of space, that should be adequate.

Note

On computers running a 64-bit operating system, Spiceworks is installed in the (x86) directory. Spiceworks works equally well on 32- or 64-bit operating systems.

Once the port has been set, terms and conditions have been accepted, and the destination folder is defined, Spiceworks will begin installing. Since Spiceworks is a web-based application, this process should not take too long. On most machines, initial install usually takes around five minutes (depending on hardware, it could take longer if the machine is closer to the minimum hardware requirements).

When Spiceworks has finished its first phase of installation, the following screen will appear signifying that all components of Spiceworks are now on your system.

Since this was so quick and easy, let's just check both the boxes and click on the Continue button to start the second phase of Spiceworks installation. If you want to continue the install at a later time, just uncheck the Start Spiceworks box (but leave the Create Shortcut on Desktop box checked), and hit Continue. The second phase of installation/configuration does take longer than the initial install, depending on the amount of resources on the machine. This phase configures and loads the application components, and configures the local database.

If you have either chosen to continue the install immediately or come back to it at a later time, the process will be the same when you initially start Spiceworks. First the Spiceworks web server will start and then your default web browser will open to the following screen:

As stated, this process will normally take longer than the initial installation. There are tabs for you to learn about the different areas of Spiceworks, most are videos and quite funny. You might as well get a laugh while you wait! Spiceworks is now configuring all application components, setting up the local database for use, and finalizing configuration of all modules so you can get going on all the spicy goodness that it brings.

This configuration process can take as little as 5 minutes or as long as 30 minutes depending on resources and the configuration of the machine Spiceworks is installed on.

Okay, while we are waiting on this phase to complete, let's get into some of the nuts and bolts about Spiceworks. One of the great things about Spiceworks is that it is pretty much a stand-alone application. It does not have many dependencies on the OS. This is fantastic in a couple of ways. First, as an IT pro, you don't have to put in a ton of work to get a machine ready for Spiceworks. A simple, vanilla install of one of the supported operating systems is all you need. Second, an IT pro such as yourself doesn't have to worry about updating components of the operating system to keep Spiceworks going. Once you install Spiceworks, you are good to go.

Checking back, once this phase of installation/configuration has completed, you will be presented with the following screen:

To get to the Spiceworks Desktop (Administrative Interface), every user will need a username and password. You are setting up your first user right now by filling in this information. Put in your name, e-mail address, password, company, and industry, and then click the Create Account button. Once you get into Spiceworks, you will not have to input all this information to create other users who will use the application. This is a one-time process.

Once you have created your account, a screen will pop up asking you if you want to set up your inventory, help desk, or configuration. Since we are going to go over these topics a little later in the book, for now, let's just click on the link look around on your own at the bottom Don't worry, we will get to these soon enough.

Congratulations! You have successfully installed Spiceworks. As a reward, you should grab yourself a cup of coffee (or tea) and a cookie because cookies are delicious.

Troubleshooting installation issues in Spiceworks

Spiceworks usually installs without a hitch for most users. But we know that no two IT infrastructures are alike so here are a few tips and tricks on troubleshooting a Spiceworks install that doesn't work as planned.

  • Spiceworks errors during install! HELP!

    • Check any anti-virus programs that may be running on the computer you are trying to install Spiceworks on. There may be a window asking you if you want the install package to make changes that you have to approve.

    • Are you running a flavor of Linux or OS X? Sorry, Spiceworks won't run on these operating systems. Spin up a Windows machine (XP SP2, Vista, 7, Server 2003, or Server 2008) and try installing again. (Also, sorry Windows 95 users, you are out of luck if you want to run Spiceworks.)

    • Make sure that the user that is logged in has administrative privileges on the machine you are trying to install Spiceworks on.

    • You may be having a really bad nightmare; try to imagine flying and if you can, you are dreaming. Think happy thoughts and you will wake up soon and find out that Spiceworks really did install.

  • My Spiceworks installation won't start. HELP!

    • First, open Task Manager and make sure that Spiceworks.exe is a process that is running. This is the main process for Spiceworks and if that isn't running, Spiceworks won't show up in the browser.

    • If Spiceworks.exe is not there, double-click on the desktop shortcut again to restart Spiceworks.

    • Check the installed programs in Control Panel to make sure Spiceworks is listed as an installed application. If not, it didn't install correctly. Reinstall from the package you downloaded.

    • If it is there in the Installed Programs list, uninstall and reinstall Spiceworks.

    • You are remotely connected to the wrong machine you installed Spiceworks on, double-check (yes, this is why you saw Exchange Console when you logged in).

  • Spiceworks.exe is running but when I open the browser to the Spiceworks app, nothing shows up. HELP!

    • Easy now, we will get you through this. First check any firewall software you have on your machine. Many firewalls block any sites or ports that are not specifically defined.

    • Double-check the port number you installed Spiceworks with. If another application is using the port you specified for Spiceworks, you will not be able to connect. Here is how you find out and fix:

    Open a command prompt and type the following:

                        netstat -a | find "80"
    

    (Assuming that 80 is the port that you installed Spiceworks on) If any other program is using that protocol or port, it will be listed.

    If there is a program listed, just change the Spiceworks port! Here is how that is done:

    • Right-click on the System Tray icon in the lower-right corner of the screen

    • Click on Preferences

    • Change the port number…see, that wasn't so hard!

    • Make sure that the localhost or the machine name of the computer you have installed Spiceworks on, is resolved to a correct IP address. (Localhost should be 127.0.0.1)

    • You are trying to use Netscape 2.0 as your browser. I am sorry to say that Netscape 2.0 is not supported by Spiceworks.

  • There is a login screen, is that right? Okay, so you may see a login screen with the Spiceworks logo. Just log in with your username (e-mail address) and the password you set up in the previous step.

That takes care of basic troubleshooting. If you do have any other serious issues not covered here, Spiceworks does provide full support for its product. Yes, a free piece of software does provide free support. Crazy I know. Miracles never do cease, do they? Just open a browser to the following link and browse to the Getting Started section:

http://community.spiceworks.com/help/Troubleshooting