Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
Table of Contents (11 chapters)

An overview of the Spiceworks network inventory


Spiceworks can scan and collect information from most devices that have a network connection (and an OS). Windows, SSH, ESX/vSphere, and SNMP are all supported within Spiceworks among many others.

How Spiceworks scans your network

Here is the process of how Spiceworks scans devices on your network:

  1. Active Directory: If Spiceworks has access to any local Active Directory domains (we will be going over this a little later in this chapter), it logs in and collects an inventory of assets on the network. Once the device is found, Spiceworks fills in specific fields based on the information collected. Some information that is collected is as follows:

    • IP address

    • Operating system

    • Service pack level

    • Machine name

  2. NetBIOS: Spiceworks tries to access a machine's NetBIOS to collect any additional information it can.

  3. Scanning the IP address range: Based on the scan settings that you set up (we will get to those in just a couple pages), Spiceworks scans a specific...