Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
Table of Contents (11 chapters)

Resolving unknown devices


Even if you are a super IT pro, when you do an initial scan with Spiceworks, you are probably going to have some unknown devices. Well, if you have a very small network of five machines, perhaps not. Anyway, Spiceworks has a tool that will help you with resolving these unknowns.

Direct your mouse over the Inventory link at the top of any page in the app and instead of clicking on Settings, like you are used to by this point, you are going to click on the Scan link under My Network. The Scan Overview page will appear, as if by magic. This is a brand spanking new page in Spiceworks and it has a ton of information on it. Let's go through some of the important areas:

We have broken it up into four major areas:

  • The area highlighted as 1 is the Scan Overview pane. At a glance, it will tell you exactly how many devices, how many people, and the number of different pieces of software on your network. The pie chart on the right-hand side also tells you by percentage what has...