One of the greatest things about Spiceworks is how users have extended the functionality of the main application using plugins. There are literally hundreds of them in the Spiceworks community that you can download and install right from the application itself. We are going to go over this in more detail in Chapter 5, Taking Spiceworks to the Next Level, but I wanted to touch on the plugins that come out of the box with the help desk.
Open up the Help Desk desktop (if you are not sure how to do it, just click on the Help Desk link at the top of the page), and then click on the Settings button on the right-hand side above the ticket summary pane.
We have been here before configuring who receives an e-mail when an event occurs within a ticket. I want you to focus on the Help Desk Extensions section for this final portion of the chapter. The two plugins that are included during install are My Ticket Rules and My Ticket Views. We talked about...