Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
Table of Contents (11 chapters)

Extending the User Portal and Help Desk using plugins


One of the greatest things about Spiceworks is how users have extended the functionality of the main application using plugins. There are literally hundreds of them in the Spiceworks community that you can download and install right from the application itself. We are going to go over this in more detail in Chapter 5, Taking Spiceworks to the Next Level, but I wanted to touch on the plugins that come out of the box with the help desk.

Open up the Help Desk desktop (if you are not sure how to do it, just click on the Help Desk link at the top of the page), and then click on the Settings button on the right-hand side above the ticket summary pane.

We have been here before configuring who receives an e-mail when an event occurs within a ticket. I want you to focus on the Help Desk Extensions section for this final portion of the chapter. The two plugins that are included during install are My Ticket Rules and My Ticket Views. We talked about...