Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
Table of Contents (11 chapters)

Summary


Wow! You made it through—configuring the Help Desk and User Portal. There was a lot of information in this chapter, and since you are reading this, you got through and learned a few things in the process. You should be at least familiar with creating content and designing the User Portal, setting up your help desk for e-mail, creating and working tickets, and setting those Custom Attributes. There could be many books written on just what we covered here, so if you want to dive a little deeper or have additional questions on what we went through, here is a helpful link:

http://community.spiceworks.com/help/#Helpdesk

So if you have any tweaks you want to do on your portal, configure Custom Attributes or tickets you want to create; do it now (getting a refreshing beverage and snack is also allowed). The next chapter is dedicated to a lot of the other features within Spiceworks: reporting, purchasing, and alerts are all covered along with many more. That's right, we've barely scratched...