In the previous chapters, we finished the installation of the VoIP provider. Now, it is time to start production and operation. On a daily basis, you will need some tools to deal with customers complaining about connectivity and voice quality issues. In this chapter, we will see some of the best tools that will help you with this task. You may check your progress in the following figure:
After installing the whole system, there comes a new phase: testing, operation, and maintenance. In this chapter, we will cover some tools and utilities that will help you with this task. We will start with built-in monitoring tools such as OpenSIPS statistics and SIPTRACE, followed by testing tools such as SIPp and sipsak.
By the end of this chapter, you will be able to perform the following operations:
Understanding how to use built-in tools such as opensipsctl
Understanding the control panel's statistics monitor
Troubleshooting customer signaling using SIPTRACE
Troubleshooting the...