Since the issue being reported is that a scheduled job is not working, we should first focus on the job itself. In this scenario, we have the application support team available to answer any questions. So, let's get a few more details about this job.
The following is a quick list of questions that should help provide you with additional information:
How is the job run?
Can we run the job manually if we need to?
What does this job execute?
These three questions may seem pretty basic, but they are important. Let's first look at the answers the application team provides:
How is the job run?
The job is executed as a cron job.
Can we run the job manually if we need to?
Yes, it should be okay to execute the job manually as often as needed.
What does this job execute?
The job executes the /opt/myapp/bin/processor command as the vagrant user.
The preceding three questions are important because they will save us quite a bit of troubleshooting time. The first question...