Book Image

Mastering Zabbix (Second Edition)

Book Image

Mastering Zabbix (Second Edition)

Overview of this book

Table of Contents (18 chapters)
Mastering Zabbix Second Edition
Credits
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Preface
Index

An overview of Request Tracker


Quoting from the Best Practical website:

"RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counseling and even more. Organizations around the world have been running smoothly thanks to RT for over 10 years."

In other words, it's a powerful, yet simple, open source package to display the Zabbix integration. This is not to say that it is the only issue tracking system that you can use with Zabbix; once the principles behind the following sample implementation are clear, you will be able to integrate any product with your monitoring system.

Request Tracker (RT) is a web application written in Perl that relies on a web server to expose its frontend and on a relational database to keep all its data on. The main means of interaction with the system is through the web interface, but it also features a powerful e-mail...