Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

GlideRecord


Just like the server-side version, GlideRecord is used to perform database operations on records within ServiceNow, such as querying, modifying, and creating records. The client-side version of the GlideRecord API only contains a subset of the methods available on the server, but it does enable one new piece of functionality: callback functions.

The query() method of the client-side GlideRecord, as well as insert(), and deleteRecord(), all accept callback functions. In fact, each of these methods should never be called from a client-side script without a callback function.

The full list of documented methods in the client-side GlideRecord API is:

  • addOrderBy()

  • AddQuery()

  • DeleteRecord()

  • Get()

  • GetEncodedQuery()

  • GetLimit()

  • GetTableName()

  • HasNext()

  • Insert()

  • Next()

  • OrderBy()

  • Query()

  • SetLimit()

In this section, we'll learn about a few of these methods which are commonly used, and which differ from their server-side cousins. This means that we won't be re-hashing methods such as addQuery(), which behave...