Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Script Includes


Script Includes are the server-side equivalent of UI Scripts (which we'll learn more about in the next chapter): they are effectively ever-present blocks of code that exist on the server in a given application scope.

Each Script Include defines a class or function in ServiceNow, that's accessible from any server-side script in its' scope. The name of the Script Include record itself must match the name of a function or class in the Script field of the record, as this will also be the API name.

Script Includes can be found in the Application Navigator, under System Definition | Script Includes.

The default structure of a Script Include looks like this:

var ExampleScriptInclude = Class.create(); 
ExampleScriptInclude.prototype = { 
    initialize: function() { 
        //Constructor 
    }, 
    aMethod: function() { 
        //Do some stuff 
    }, 
    anotherMethod: function() { 
        //Do some stuff 
    }, 
    type: 'ExampleScriptInclude' 
}; 

When you type a value into...