Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Client Scripts


Client Scripts are not the only example of client-side scripting, but they're probably the most ubiquitous (hence the name). A client Script is a snippet of JavaScript that's sent from the server to the user's browser, to be executed client-side. Any time a UI policy can effectively reproduce the desired functionality that you might otherwise use a client Script for, it is best to use the UI policy. However, more advanced functionality often requires the use of more advanced scripts. That is where client Scripts come in.

As a general rule, a well-written Client Script will return control of the client to the user quickly, and perform any server lookups asynchronously. This includes looking up properties from the server, performing GlideRecord queries, and handling time-zones.

One exception to the rule of asynchronicity, is when executing onSubmit scripts. This is a type of Client Script which executes when the user clicks on the Save, Update, or Submit buttons on a form. The...