Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

UI Policies


UI Policies are a user-friendly way to control whether fields on a form are mandatory, read-only, or even whether they're visible. The UI Policy record itself, which resides in the UI Policy [sys_ui_policy] table, consists of a set of conditions, a short description, a relationship to another record or set of records, and a few other odds and ends. It does not however, contain information on the action to be performed:

UI Policy Actions are stored separately, in the UI Policy Action [sys_ui_policy_action] table. They are related to the UI Policy via a reference field, which - as we discussed in a previous chapter - means that they can (and by default, do) show up in a related list at the bottom of the UI Policy form:

These UI Policy Actions consist of a reference to the field to which the action applies, and drop-downs indicating whether the field should be Visible, Mandatory, or Read - Only . Each field has three options: True, False, and Leave Alone. As you might imagine...