Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

UI Policy Order


The Order field on UI Policies is very important to how UI Policy Actions are processed. When two UI Policies contain a UI Policy Action that acts upon the same field - even if they act upon different properties of that field (visible vs. read-only, for example) - they can potentially conflict. Conflicting UI Policy Actions will be shown in the related list on the UI Policy, with a red dot indicating the issue:

If you open the Action, you'll be presented with an error message indicating that the run order of the UI Policy Actions is unpredictable.

This warning will only occur when the Order field on the parent UI Policy is set the same on both. UI Policies execute in the other indicated by the Order field, starting with one. The higher the value, the later it executes. This also means that a higher value in the Order field means that the policy will take priority over others with a lower Order value. It won't undo any actions performed by lower-Order Policies, but it will...