In this chapter, we learned all about users, including what constitutes a user, how to impersonate users for testing, how users can control notifications and preferences, and how we as administrators can interact with them. We also learned about security; specifically, ACLs, also known as security rules, which are primarily (but not solely) responsible for controlling access to tables, records, and fields in ServiceNow.
Learning ServiceNow
By :
Learning ServiceNow
By:
Overview of this book
This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
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Current Title:
Learning ServiceNow
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface
Free Chapter
The Interface
Lists and Forms
UI Customization
Understanding Data and Relationships
Tasks and Workflows
UI and Data Policies
User Administration and Security
Introduction to Scripting
The Server-side Glide API
The Client-side Glide API
Server-side Scripting
Client-side Scripting
Debugging
Customer Reviews