Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Chapter 8. Introduction to Scripting

In this chapter, we're going to get a basic introduction to scripting in ServiceNow. As with the rest of this book, we assume a basic understanding of the JavaScript scripting language, and basic familiarity with database, programming, and ITIL terminology.

ServiceNow comes in two flavors (otherwise known as editions): Enterprise, and Express. This book is largely focused on ServiceNow enterprise, as that is the more popular and more complex of the two, but most of what you've learned so far about enterprise will translate nicely to the express edition of ServiceNow as well.

That said, it's important to note that in this, and many of the following chapters, we are going to begin focusing on scripting. Scripting is almost completely unsupported in ServiceNow express, so if you're an express user, these next few chapters might not be relevant to your instance.

In this chapter, we're going to learn about:

  • When it is appropriate or necessary to employ custom...