Book Image

FreeSWITCH 1.8

By : Anthony Minessale II, Giovanni Maruzzelli
Book Image

FreeSWITCH 1.8

By: Anthony Minessale II, Giovanni Maruzzelli

Overview of this book

FreeSWITCH is an open source telephony platform designed to facilitate the creation of voice and chat-driven products, scaling from a soft-phone to a PBX and even up to an enterprise-class soft-switch. This book introduces FreeSWITCH to IT professionals who want to build their own telephony system. This book starts with a brief introduction to the latest version of FreeSWITCH. We then move on to the fundamentals and the new features added in version 1.6, showing you how to set up a basic system so you can make and receive phone calls, make calls between extensions, and utilize basic PBX functionality. Once you have a basic system in place, we’ll show you how to add more and more functionalities to it. You’ll learn to deploy the features on the system using unique techniques and tips to make it work better. Also, there are changes in the security-related components, which will affect the content in the book, so we will make that intact with the latest version. There are new support libraries introduced, such as SQLite, OpenSS, and more, which will make FreeSWITCH more efficient and add more functions to it. We’ll cover these in the new edition to make it more appealing for you.
Table of Contents (23 chapters)
Title Page
Credits
About the Authors
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Chapter 16. Troubleshooting, Asking for Help, and Reporting Bugs

SIP, WebRTC, PSTN, Dialplan, IVRs, Lua, ESL, HTTAPI, XML_CURL, NAT, Security, ITSPs, UDP, RTP, TLS, WSS, Certificates, phones, softphones, smartphones, apps, are you born learned?

In this chapter we'll saw how to investigate problems, troubleshoot your FreeSWITCH implementation and operation, how to obtain and understand debug logs and packet traces, how to identity and pinpoint the interoperability problems with your upstream and downstream providers and users.

We'll then see how to search the documentation before asking for help, both free help from community (mailing list, hipchat, IRC) and commercial support and consulting from the pros. When you find a bug, or you want to know if a problem has been encountered before and classified as bug, the tool you want to use is Jira. We'll give you full instruction on how to research and report bugs.

Then we'll close this chapter, and the book, with a description of ClueCon the yearly...