The networking OSI model contains seven layers, but it is widely suggested that the OSI model has an additional eighth layer named the user layer, which governs how end users integrate and interact with the network. People are undoubtedly a harder beast to master and manage than technology, so there is no one size fits all solution to the vast amount of people issues that exist. The seven layers of OSI are shown in the following image:
Initiating cultural change and changes in behavior is the most difficult task an organization will face, and it won’t occur overnight. To change behavior there must first be obvious business benefits. It is important to first outline the benefits that these cultural changes will bring to an organization, which will enable managers or change agents to make business justifications to implement the required changes.
Cultural change and dealing with people and processes is notoriously hard, so divorcing the tools and dealing with...