Book Image

FreePBX 2.5 Powerful Telephony Solutions

By : Alex Robar
Book Image

FreePBX 2.5 Powerful Telephony Solutions

By: Alex Robar

Overview of this book

FreePBX is an easy-to-use GUI that controls and manages Asterisk. It gives you pre-programmed functionality accessible through user-friendly web interfaces that allows you to have a fully functional PBX pretty much straight away with no programming. With this book it's easy to master the many features of FreePBX, which will help you to save time and money as you set up your enterprise-class network. This book will guide you through these features to install, configure, and maintain a professional PBX with plenty of examples and screenshots. By the end of this book, you will have learned to create an enterprise-class VoIP PBX that features the stability and feature set of traditional telephony systems without the hefty price tag. This book will help its readers to roll out a robust, web-based, and inexpensive yet powerful telephony solution through the GUI. By following the practical examples in this book, you will learn how to install, configure, and manage an enterprise-class PBX using open source telephony tools Asterisk and FreePBX. From here on, this book takes a closer look at the open source telephony engine software, discussing a broad range of topics from how to build and deploy an enterprise-class VoIP PBX to creating VoIP trunks using SIP, IAX2, and ZAP technologies and setting up user extensions with voicemail. FreePBX 2.5 Powerful Telephony Solutions will introduce you to advanced options such as call routing, voicemail, and other calling features. Finally, this book will provide you with the relevant information to help you personalize and secure your PBX.
Table of Contents (20 chapters)
FreePBX 2.5 Powerful Telephony Solutions
Credits
About the Author
About the Reviewer
Preface
Voicemail.conf Options

Chapter 8. Recording Calls

Asterisk has a wonderful, built-in ability to record calls. No additional software is required to make this happen. When Asterisk records a call, both sides of the call are recorded and written out to a file for playback on a computer. Call recording is often performed in call centers to ensure call quality, or to keep calls for later review, should the need arise. Asterisk provides the ability to record all of the calls, or to selectively record calls.

In this chapter, we will discuss the following:

  • General recording options

  • Recording calls to extensions

  • Recording calls to queues

  • Recording calls to conferences

  • Maintaining call recordings

Note

Be aware of the call recording laws

Before enabling call recording for your PBX, make sure that you are aware of the legalities surrounding call recordings and privacy laws. Call recordings are prohibited in certain places, unless the caller is told that the call will be recorded. For example, in the state of California all of the...