Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Agent Availability


Agents need to be signed in to ACD call queues when they are available to take calls. As seen previously, the agents can be set to be permanently signed in, which may be desirable for some queues.

If agents are not set to be permanently signed in to an ACD Queue, they need to sign in to the ACD service from their phone, or from the User Portal (see Chapter 8).

As described in Chapter 8, the user can sign in and out of the queue with feature codes *86 and *88 respectively. If the user is a member of multiple call queues, he or she is signed into or out of all of them. If the user is using a secondary line for his or her ACD, that line should be selected on the telephone with the line key and then the feature code should be dialed.

The system administrator can also forcibly sign agents in or out of queues on the ACD Agent Availability page (shown as follows). This page is accessed by selecting the Agent Availability menu item in the Features menu.

To sign in or sign out an...