Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Monitoring the ACD Server


The ACD Server and Agents can be monitored in near real-time in the Administrative console. Only users in the Administrators group can view the ACD monitoring. There are three types of statistics available for monitoring: Agent, Call, and Queue Statistics.

To access the statistics pages, click on the Features menu, select ACD Call Center, and then click on the server name hyperlink. On the lefthand side of the page there will be links to the three statistics pages.

Agent Statistics

The Agent Statistics page (as seen in the following screenshot) is meant to give the administrator a quick view of agent status. The Total Time column displays the time elapsed since the last change in the status of the agent. Busy status signifies that agent is processing a call. Agents available to handle new calls have idle status.

This page will refresh automatically. You can switch automatic refreshing off by clearing the Refresh checkbox. You can also modify the refresh interval...