Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

The Telephone User Interface (TUI)


The most common interface to the phone system for the user is the telephone. While the user web portal is a great way for the user to make changes to their phone and manage their voicemail, at the end of the day, the user wants to make phone calls.

Each hardware or software phone will have different methods for accessing features that are handled at the phone level. Features such as dialing a call, putting a call on hold, transferring a call, and setting up a multi-party (conference) call are all handled in the phone. How to use these features is different for every phone and will be documented in the user guides for your respective device.

Other calling features such as paging, intercom, and park orbits are handled by the phone system. These features are accessed by entering what are called feature codes. A feature code usually starts with an asterisk (*) followed by a one or two digit feature code. The features outlined in this section are described with...